Eurogold Casino

Deposits

After your account is activated, you can transfer funds to it up to the limits stated on our website, and we may change those limits at our own discretion.

Topping up may be limited depending on how you access your account. When you top up, you comply with the requirements set by the payment channel operators and those shown on our website and use the payment identification data we ask for, and if you do not, the transaction may be rejected for reasons on your side. Through any payment channel you may transfer only funds you are authorised to dispose of under Slovak law, for example as the holder of the bank account or an authorised card user. A top-up counts as made only at the moment the amount is credited to the Player Account. Incorrect payment details can delay a top-up or make the payment impossible for us to identify, and technical or other problems on the provider's side can also cause a delay. Once we identify the payment and its amount, we credit it to you without undue delay after the funds reach our account, unless our general terms provide otherwise, and from that moment you can use it to place bets. The conditions and any fees of each channel follow your contract with the payment channel operators, and unless our website states otherwise we neither charge you those fees nor pay them on your behalf, and they do not count toward the amount you deposit or stake. We may ask you at any time to prove that you are the owner of the Bank Account. Topping up by transferring funds from one Player Account to another Player Account is prohibited. All transactions are made in the currency currently valid in Slovakia, unless we expressly allow or agree to payments in another currency.

Withdrawals to your bank account

After a win is credited to your account, you can use it to stake on any of our internet games or transfer it to the Player's Bank Account, the account in your name recorded with us, unless the game plan of that game also provides another way of paying out. If you choose a payout, we arrange the transfer of the amount corresponding to the winnings from your account to that bank account. We are not obliged to transfer winnings to any bank account other than the Bank Account recorded in your account. Any payments, fees, deductions or taxes under the law of the country where the bank account is held are borne by the Player.

You may not use your account to move funds without placing bets, and you may transfer deposited funds, other than winnings, to your Bank Account or elsewhere only if this is expressly stated in our general terms. Such a transfer to your Bank Account is possible in any one of these three cases.

• the funds are not a bonus and the total transferred stays within the limits published on our website on the day of transfer, limits we may change from the day we publish the change or from a later date that publication sets
• you are listed in the Register of Excluded Persons, you were already listed when your account was activated, you topped up immediately after activation, and you remain listed throughout, including the moment the transfer above that limit is made
• we decide so at our own discretion on your special request, in cases deserving special consideration

As an obligated person under the AML Act we may have to hold such a payout back or take other steps that law requires, and when we ask, you provide the cooperation our request calls for, including the documentation requested by it. If we have reasonable doubt about your actual participation in a game, the truth or currency of your registration details including your age, your relationship to the bank account recorded in your account, or whether you met all your obligations while playing, we may block winnings even after they have been paid to your account and ask you to remove that doubt. When you claim a payout of winnings, we may ask you to prove the validity of your identity document and of another document, to come to our registered office in person with the valid identity document you registered with, to send a photo of yourself holding that document, or to meet other requirements under applicable law, in particular the AML Act. If we refuse to pay out any amount from your account, you can assert your rights through a complaint.

Blocks and corrections

A Block of the Player Account is either a complete block of your account and everything you do in it, or a block of every action with the funds in it, including transfers you could otherwise make to your bank account. We must block an account when an administrative authority or court requires it, within the period it sets and informing the player only with its prior consent, when the player is listed in the Register of Excluded Persons, and when we receive a request to cancel the account, in which case we block actions with the funds as soon as the request arrives. We may block an account on reasonable suspicion of a breach of the game plan, gambling law, the AML Act or our general terms in these cases.

• an action or transaction that we regard as an unusual business operation under the AML Act
• an action or transaction that we report or will report to law enforcement in a criminal complaint
• doubt that a player holds more than one account, in which case we may block every account concerned
• doubt that play is anonymous or uses false, incorrect or incomplete details
• suspicion that someone other than the player completed the registration
• suspicion of an attack on the security of the account or of our internet casino
• suspicion that use of the account threatens damage to our rights or those of a third party
• a request from a payment channel operator that we assess as justified
• suspicion of a breach of a bonus scheme, such as fraudulent conduct or abuse of bonuses
• suspicion that a player is breaching any of their obligations
• doubt about the legality of the funds used for top-ups
• suspicion of a serious breach of our Player's Code of Ethics
• other justified cases such as a threat of damage, a breach of responsible gaming rules or abusive use of the account

During such a block you provide, on our request and within the reasonable period we set, the information and documents we need to investigate, and if your cooperation is insufficient or missing altogether, this may cause an extension of the period of the block. We may cancel an account if a player did not declare politically exposed or sanctioned status at registration or failed to update it in time, if an unusual business operation is proven, if a player is finally convicted of a crime connected with the account after our criminal complaint, if any of the suspicions listed above proves justified, if an activated account has not been used for a period of 5 years counted from the last login or, without any login after registration, from our activation e-mail, or if a player does not prove within a reasonable period that they hold the bank account in their account or does not cooperate sufficiently.

Your balance can become negative when we reassess a game result under its game plan, for example because a win was paid without entitlement. In that case we set the amount off against your funds, the balance may go below zero until enough funds are credited, and we may also claim the amount in other lawful ways. If a breach of your obligations causes damage, or meeting your special payout request causes a cost, our operating company is entitled to set off its claim in accordance with applicable law. Your account may occasionally show some information incorrectly or out of date, such as stakes, winnings or your balance, and in that case the information in our Central System is decisive. We correct such data promptly once we learn of it and show you the corrected figure in your account, you can tell us whenever you believe data in your account is wrong, and your right to complain under the game plan stays intact. Incorrect data never creates an entitlement to a win, and the Central System decides the result of a game and any related claims.